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⚡⚡⚡ £20 OFF ALL CUSTOM SIGNS FINAL DAYS - ENDS OCTOBER 25TH!! ⚡⚡⚡
⚡⚡⚡ £20 OFF ALL CUSTOM SIGNS FINAL DAYS - ENDS OCTOBER 25TH!! ⚡⚡⚡

Frequently Asked Questions

Email Support

Support email

hello@neonfilter.com

Product Information

As standard your sign comes with a 12v plug and wall mounting screws. Other accessories can be added such as a dimmer.

The ‘neon’ light is made using Ultra Glow LED technology, giving the most realistic neon glow, night or day!

The main structure of the light is made from clear acrylic. This highly durable plastic ensures the LED words are held in place and the clear finish means it blends into the wall behind. 

Bright enough to fill your room with a neon glow. The optional remote control dimmer is highly recommended - easily increase or decrease the brightness depending on your mood.

Not as standard, but this can be added as an optional extra when choosing to add a Dimmer Adaptor to your order. This will allow you to adjust the brightness and turn your sign on/off remotely. 

2m (black) cable from the power adaptor and 2m (clear) cable from the sign - 4m in total. 

The signs are run from a 12v plug 

We can make signs splash proof, but not waterproof. They’re great for occasional outside use, or outside use undercover. 

Custom Orders

Yes, of course, reach out to us on instant chat (in working hours) or email us at hello@neonfilter.com with your request. We can turn almost anything into a neon sign, put us to the test! 

Send us the Phrase/Design that you would like along with the size and colour and we can get a quote made up for you!  

Shipping

All of our signs are made and shipped from our HQ in South Warnborough, Hampshire (UK). 

We deliver worldwide.

Shipping costs are calculated during checkout based on weight and destination.

For all orders being shipped outside of the UK, international shipping and freight limits mean that signs over 120cm wide will be split so that the total shipment width is no greater than 120cm.

If you require your order to be shipped as one piece please contact us in advance to receive a custom shipping quote.

Your item is made especially for you and it takes up to 7 working days to produce a sign as standard or if you need it faster we have a 3 working day Rush production service, which is available to select at checkout.  

Your order will be sent by DHL. UK delivery takes 1-2 days. International delivery takes 7-10 days.  

Once your order has been dispatched we will send you an email with your tracking number. If you opt to input your mobile number at checkout DHL will contact you via text message with shipping updates. 

Orders made from outside the UK may be subject to import fees charged by the destination country. Delivery times are not affected. 

We are producing and delivering orders as usual. No delays reported currently.  

Pricing

We accept debit and credit card or payment through Clearpay.  

 At checkout input your voucher code in the discount box to apply your voucher.

Warranty & Returns

Neon Filter creates every piece to order and as such cannot accept returns.  

The Neon Filter Warranty covers electrical faults within the 12 month warranty period.

If you have a problem with your product, get in contact with us, we will repair or replace your sign at no charge with our warranty program. 

The Warranty Period for products purchased from Neon Filter is 365 days (one years) from the date of purchase. 

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defect in material or workmanship. 

Returns

Once your order has been made work begins to design and manufacture your order to your specification. We cannot offer a refund on your order.  

Can't find the answer you're looking for? Get in contact with us at hello@neonfilter.com